Terms of Use for Engaging Site and Services from Doctor Words

1. Welcome! By accessing the site, you agree to the following Terms of Use (“Terms”) for engaging services from Doctor Words (hereinafter: the “Provider”), which offers its services on the www.doctorwords.com website (hereinafter: the “Site” or the “Provider’s Site”).
2. The utilization of the Provider’s Site and receipt of its various services are contingent upon your review, comprehension, and agreement to these Terms of Use. Any business collaboration between any entity and the Provider is subject to and absolutely dependent on said entity agreeing to these terms, without reservation.

Definitions:

1. The terms “user” or “client” in this context refer to any person, institution, business, or other entity that establishes any kind of relationship with the provider or makes use of the provider’s website.
2. The term “products” in these Terms of Use signifies the writing and/or editing content products of various types, including proofreading existing content, creating content of any kind, and any product or work of a service provided to the user as part of the business relationship between the user and the provider.
3. The term “reseller” in this context refers to a dealer, business, company, association, institution, or organization that has registered with the Provider Reseller Program on the designated form on the Provider’s website and whose membership in the Reseller Program has been approved in writing by the Provider.
4. The term “business days” means Monday through Thursday, excluding holiday eves, holidays, sabbaticals, and holidays. The client will be sent a precise advance update on the deadline for submitting the deliverables, taking into account these criteria and other factors that contribute to setting the deadline (such as the length and quantity of content ordered).

Conditions:

General:

1. The provider operates this site as a service to the community of business owners and content writing consumers in general, aged 18 and up (or younger, subject to guardian consent).
2. The information provided on the site does not obligate the provider, including its employees and representatives, or grant rights not afforded by the provisions of any law. The site was designed with the intent of offering general information about the provider and its products and services. The website, including links to third-party sites, is not intended to provide advice to the user. The information provided on the website is intended to aid the user by offering general, preliminary, and non-binding information only.
3. The copyright in the provider’s advertisements belongs to the provider.
4. The products ordered from the provider belong to the client, who can choose to publish the products on any platform or number of platforms of their choice.
5. The Site contains links (hereinafter: “Links”) to external sites that do not belong to the Provider (hereinafter: “Third Party Sites”). The provider is not responsible for the validity of Third Party Sites or the information in such sites.
6. The provider intends (but is not obligated) to respond to the user’s request on the site within three business days from the date the request is received on the provider’s computers.
7. The Provider reserves the right to modify the Site’s structure, appearance, cost, availability, and other related aspects at any time without specifying the nature of such updates. The User has no right to claim or demand compensation for any malfunction resulting from such changes or their non-execution. Any changes to the Terms will be posted on the Provider’s website, and the User agrees to be bound by them without exception by accessing or using the Site after such changes have been made.
8. Failure to exercise a right granted in accordance with the terms in a particular case does not constitute a waiver of that right in the same or a similar case and does not imply a waiver of any right of the Site or its representatives.
9. The name “Doctor Words” and its trademarks, whether registered or not, are not to be used without prior written consent of the Provider. All content, including but not limited to text, graphics, logos, images, and software, displayed on or available through the Provider’s website is the property of the Provider or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Repair Warranty:

10. The repair warranty encompasses two rounds of revisions per product, subject to the following terms:

• Revisions are solely the responsibility of the Provider ONLY if they pertain to information supplied by the client before the commencement of work.
• Content correction requests will be respected only if specified during the briefing stage and were disregarded by the Provider.
• Revision requests must be submitted in writing to info@doctorwords.com or the assigned project manager, including comprehensive details of required corrections.
• The first round of revisions addresses ONLY misunderstandings or errors made by the Provider regarding data and information that the Client submitted to the Provider PRIOR to the project’s initiation, while the second round pertains to misunderstandings or errors made by the Provider during handling of the first round of revisions. THERE IS NO third round of revisions.
• To clarify further, revisions aim to rectify discrepancies between the client’s instructions and the delivered product, not to introduce new information.
• Valid revisions will be completed within four business days per content unit/piece, commencing from the day the Provider confirms the warranty-based revision.

Promotions:

SEO Article at a Special Introductory Price:

• The promotional price is restricted to one content piece per client and is applicable solely to the first order.
• Ordering multiple contents or availing the promotional price multiple times will only apply to the first order, with credits issued for additional articles.
• Clients ordering a package of 30 or more content pieces within 45 days of the promotion are eligible for up to NIS 200 credit. To redeem this benefit, clients must contact their project manager and place orders through a dedicated link. Credit amount depends on the number of content pieces in an order. Further details can be obtained from the project manager or site staff via email upon request.

12. Annual Discount: Clients who place orders from the Provider or receive quantity-based discounts can avail discounts on additional orders for 365 days following product delivery. The Provider will issue a coupon, and clients may opt out of the discount at any point. The offer period is renewable upon placing any order with a discount.
13. Order Completion and Deadline Commencement:
    1. Clients must complete an organized briefing form to receive content.
    2. Deadline calculation begins after the proper completion of the briefing and receipt of all necessary information from the client as requested by the Provider.
    3. Work commences only after the Provider’s evaluation and receipt of all required information.
    4. Completing a briefing form is crucial for the success of the writing process.
    5. Deadlines cannot be set until the Provider has acquired all necessary information.
    6. Prompt submission of specifications and requested information accelerates project progress.
14. Delivery Schedules: a. 1-3 content pieces: 1-5 business days. b. 3-200 content pieces: 2-28 business days. *The minimum length for individual content pieces/documents is 400 words. Exact timelines will be provided by the project manager after order and briefing completion.
15. Limitation of Liability and Jurisdiction:
    1. The Provider, employees, representatives, and site disclaim liability for any damages or losses resulting from the use of content or information obtained from the Provider.
    2. In no event shall the Provider, its employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with the services provided, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if the Provider has been advised of the possibility of such damages.
    3. The client agrees to indemnify, defend, and hold harmless the Provider, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with the client’s use of the services or violation of these terms and conditions.
    4. These terms and site usage are and shall be governed by Israeli law, and jurisdiction is exclusively vested in the courts of Be’er Sheva, Israel. The client agrees that any legal action or proceeding between the client and the Provider for any purpose concerning these terms and conditions or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Be’er Sheva, Israel, and nowhere else.

Reseller Program:

16. The Doctor Words Reseller Program is designed for professionals, businesses, and companies providing marketing services, business promotion, website development, search engine optimization, content creation, and other associated services to their clients. Participants in the program are granted the ability to offer their clients various services from the provider under their own branding as a “reseller.” For a comprehensive definition, please refer to the “Definitions” section of these Terms of Use.
17. Resellers must adhere to the provider’s terms of use in all engagements. Any activity not complying with these terms will not be binding on the provider, who shall not be held responsible for any consequences arising from such activity.
18. Resellers are required to share relevant sections of these terms of use with their clients, including information on delivery times and other details pertinent to the reseller’s interactions with their clients.
19. Resellers may not instruct their clients to communicate directly with the provider. All communication should take place between the reseller and the provider, as well as between the reseller and their clients. Resellers must not utilize their clients’ payment accounts for any purchases made under the Reseller Program. The provider will issue an invoice in the reseller’s name and send it to the reseller’s email address.
20. If a reseller’s client contacts the provider directly, the provider may be unable to identify them as a reseller’s client. In such cases, the client may receive direct service from the provider and be included in the provider’s marketing system. The provider’s representatives will address the client’s inquiry regardless of any reseller affiliation.
21. Resellers are responsible for managing expectations among the provider, themselves, and their clients. This includes ensuring that all necessary information is submitted through the provider’s briefing form, explaining the service limitations, and conveying the provider’s repair warranty to their clients. Resellers must also clarify to their clients that they (their clients) alone bear responsibility for the use of the products.
22. Resellers are required to align expectations between themselves, the provider, and their clients concerning services provided by the provider. This includes, but is not limited to:
    1. Utilizing the provider’s briefing form to relay all essential project information, with supplementary details sent only via email.
    2. Informing clients that project modifications cannot be made once the provider has commenced work based on the briefing form and clarifying responsibility for corrections.
    3. Emphasizing to clients that they alone are responsible for the use of the products, and that repairs are limited to the terms specified in the provider’s repair warranty.
    4. Ensuring communication between the reseller and provider occurs via email and/or the provider’s briefing form.

23. The provider reserves the right to modify the terms of the Reseller Program, general pricing, reseller pricing, or the nature of its services and products. Resellers must monitor the provider’s notifications regarding these matters.
24. The provider will only accept reseller requests and instructions in writing, from the email address used to sign up for the service. Resellers may establish additional email addresses for communication with the provider but are responsible for all instructions and notices sent from these addresses.
25. Resellers acknowledge that their engagement with the provider is contingent upon mutual consent for each project. The provider may terminate the reseller’s account or business relationship at any time, and the reseller is not obligated to work with the provider or purchase any products.
26. The provider may decline or cancel a project commissioned by the reseller if there are obstacles to its success or execution. The provider does not offer technical writing services and will only incorporate technical information supplied by the reseller.

27. The provider’s actions rely on various technological systems, and the reseller acknowledges that malfunctions may occur. The provider is not liable for delays, malfunctions, or miscommunication due to the use of these systems or error in service that are a direct result of such systems.
28. The Provider reserves the right to approve / not to approve any registration to the Reseller Program at its sole discretion.
29. The Provider has the sole right to determine the minimum length and quantity of content for sale in any project or transaction. The Provider may refuse to create a quantity lower than its defined minimum or cancel an executed transaction. The user must be aware that:

1. The provider does not generally sell individual content, except as part of the introductory offer or at its discretion.
2. The minimum order is 25 words per item, which includes a paragraph, sentence, or defined text.
3. The provider may define the minimum length of content for the order, and may refuse orders that do not meet the minimum length required for a specific project.
4. Previous agreements with the provider do not constitute a confirmation of future projects.
5. The provider may need additional information or resources to create deliverables of the ordered length and quantity.
6. The provider may extend the content ordered by the customer to meet certain specifications or adapt it to its purpose at no additional charge, unless otherwise requested by the customer.

Provider’s Project Acceptance

30. The Provider reserves the right to decline or cancel a project if any obstacle to its success or implementation arises, at the Provider’s discretion. Such obstacles may include insufficient information, legal concerns, or technical complexities. This measure is taken to prevent client dissatisfaction and potential harm to the Provider’s reputation.

31. The Provider specializes in marketing services and does not engage in technical writing. If technical information is supplied, the Provider may incorporate it into the final product without verifying its accuracy. However, specific instructions regarding the placement and presentation of the technical information must be provided in the project brief.

Proofreading Services Offered by the Provider

32. The Provider offers proofreading services based on active website scans, counting only unique paragraphs by comparing them to other paragraphs within the content. Word count for quotation purposes will be based on the number of words in unique paragraphs. Proofreading services for content submitted by the user are based on the total word count provided, without filtering for unique lines.
33. The user acknowledges that word counting is conducted through tools and algorithms, which may differ from other counting methods. In the event of a word count discrepancy, the Provider will offer a relative credit and investigate the cause.
34. The Provider’s scanning tools may not capture all text on a website. The Provider will proofread and scan only the text that was successfully scanned. Any additional text provided by the user can be added to the quote. Proofreading of this additional text will be charged based on its word count.
35. The Provider offers basic proofreading services to address issues such as incorrect phrasing, typographical errors, and spacing problems. More comprehensive proofreading services, including marketing content editing, can be provided upon request.
36. The proofreading and editing process may still overlook errors. However, the Provider will correct any additional errors discovered upon the user’s request.
37. The Provider’s quote for proofreading services is based on the word count extracted from the website by automated tools. Alternatively, the user can submit Word files for proofreading, with a quote based on the number of words in those files.
38. The Provider’s automated tools process text as defined in the website’s code, which may impact the text’s format after proofreading.
39. The text format before proofreading may differ from the format after proofreading if there is an issue with the text settings on the client’s website. The Provider will identify areas where text settings need correction.
40. Proofreading services are performed on Microsoft Word documents with a .docx extension, and the proofread content is returned in the same format.
41. Proofreading services cover plain text only and do not include text contained within images or any other non-plain text formats.

Cancellation Policy

In the event that an invoice has been issued and the Provider has commenced work on the client’s project, any refund for a cancellation request will be subject to the Provider’s sole discretion.

1. Prior to the issuance of an invoice, the client may cancel at any time and receive a refund, less any fees paid by the Provider and either NIS 100 or 10% of the transaction amount, whichever is lower.
2. Transactions valued below NIS 100 are not eligible for a refund, regardless of whether an invoice has been issued.
3. Cancellation requests must be submitted via email to info@doctorwords.com or to the assigned project manager.
4. Requests must originate from the same email address used to place the order.
5. It is the client’s responsibility to ensure the cancellation request is received and processed.
6. Completion of the briefing form is an essential component of the work process.
7. Failure to submit a comprehensive briefing form does not warrant cancellation or refund.
8. The Provider will address cancellation requests within 14 business days.

Privacy

1. The Provider employs reasonable measures to maintain the confidentiality of client information and will not disclose it to third parties. Site browsing may involve the use of cookies or similar technologies.
2. Project managers and site representatives communicate with clients and users for service-related purposes, such as addressing errors and completing briefing forms. These interactions are considered professional services, not advertising or marketing. Users have the option to opt out of such communications.
3. The Provider may distribute promotional emails to users and clients regarding updates, promotions, discounts, and offers. Users can opt out by clicking the designated link at the bottom of the email.

Accessibility

For the Accessibility Statement, please click here.

Severability

If any provision of these terms and conditions is deemed unlawful, void, or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Contact Us

For further information, inquiries, or questions, clients can contact the Provider directly at info@doctorwords.com or through the provided contact form. The Provider may not respond to messages received via alternative methods.